Matrix Proven POS -

Customer Call Center

Matrix Proven POS easily shines above the competition due to our outstanding Customer Support. Our Call Center is our primary Customer Care vehicle. We average a 20 minute call back response time and 80% of all calls are handled successfully over the phone. We're that good.

Matrix Proven POS staffs its Call Center with seasoned professionals, highly trained and experienced technicians that can provide the rapid, accurate support necessary to reduce customer downtime. Matrix Automation support personnel are well experienced in troubleshooting and resolving procedural, hardware, and software problems quickly and efficiently while maintaining a positive image for the company.

Matrix Proven POS is dedicated to extensive training and technical problem diagnosis to ensure its Call Center personnel provide a high level of consistency and accuracy when servicing its clients. Matrix Proven POS technicians receive in-depth training in applying problem solving techniques and using appropriate diagnostic tools.

CORPORATE OFFICE

340 North Main Street, Huron, Ohio 44839

Fax: 419-433-6340 / Toll Free: 877-456-8890